Refund policy

REFUNDS AND RETURNS

Refunds and returns will be evaluated on a case-by-case basis.

To start this process, please contact us through melancholygallery@gmail.com. You will hear from us within 5 working days. Please provide reasoning for your refund/return and photos to streamline this process.

Original paintings will need to be returned in their original packaging to be eligible for a refund to avoid damage/further damage. 

We do our best to protect our products from weather and handling damage, but unfortunately, once our products are sent out, we no longer have control over how they are looked after.

Please inspect your order once received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return questions at melancholygallery@gmail.com.